uick Service That Sells! The Art of Profitable Hospitality for Quick-service Restaurants To get ahead in the quick-service business, all you have to do is give customers what they want. That’s the secret — plain and simple. Of course, what sounds easy can be oh-so-hard to deliver. Maybe that’s why you’re looking for a book like this one. You have a good idea of what customers want, but you’re looking for more effective, proven ways to give it to them. This must-have book for quick-service owners and managers explores the eight areas that form the foundation of complete customer satisfaction, as well as how to implement the ideas in your operation. It covers strategies to help you improve: Speed Accuracy Quality Value Service Consistency Atmosphere Personalization